Courses

You are here:
  1. Home
  2. APMG Int. Courses
  3. ISO/IEC 20000 Practitioner
  4. APMG Int. ISO/IEC 20000 Practitioner Live Online in English with Official APMG International Voucher Accredited Training Course.
Sale!
  • ISO_IEC_20000 Practitioner

APMG Int. ISO/IEC 20000 Practitioner Live Online in English with Official APMG International Voucher Accredited Training Course.

Original price was: US$6,998.00.Current price is: US$3,499.00.

Included in Purchase:

  • Live Online Training via Zoom meeting
  • Duration: 3 days
  • Includes e-learning ISO/IEC 20000 Practitioner exam preparation course videos
  • Official Online Web Proctored ISO/IEC 20000 Practitioner APMG International Exam Voucher included.
  • 12 months access to e-learning videos developed by 1WORLDTRANING’s APMG International Accredited Trainers
  • 12 months validity, Official APMG International online exam voucher.
  • 1 World Training ISO/IEC 20000 Practitioner e-learning course is approved by APMG International, for structured content and user-friendliness
  • The student version of ISO/IEC 20000 Practitioner Training Material in PDF Format by APMG International
  • 1 Official APMG International PDF of Sample Exam Paper with answer rationale
  • Online Simulation of 1 Official Sample Exam Paper
  • Access to the trainer for any questions

Are you Looking for low-priced Learning options

Categories , , , Tags ,

ISO/IEC 20000 Practitioner is the international standard specifically for IT Service Management. It describes an integrated set of management processes which form a service management system for the effective delivery of services to the business and its customers.

Certify your ability to:

  • Understand the relationship between ISO/IEC 20000 standard and ITSM and use best practices in ITSM to apply appropriate methods within an organization.
  • Understand, identify and explain the potential issues regarding applicability, eligibility and scoping to assist in certification readiness assessment and certification audits as well as advising on the implementation of continual improvement processes.
  • Produce a gap analysis supported by an improvement and implementation plan.
  • Describe the scope, aims and use of the ISO/IEC 20000 specification and code of practice, through an understanding of the roles of the component parts of the standard.
  • Recognize the need to plan and implement ITSM processes, report on the IT services and major metrics of the ITSM processes, schedule and conduct regular reviews, assessments and audits and plan for continual service improvement.

Purpose of the ISO/IEC 20000 Practitioner Qualification:

The purpose of the Practitioner qualification is to confirm whether the candidate has achieved sufficient understanding of ISO/IEC 20000 and its application to be able to analyse and apply their knowledge to a range of activities that would support organizations in conforming to the requirements of ISO/IEC 20000-1 and achieving and retaining ISO/IEC 20000-1 certification.

Target Audience: 

This qualification is aimed at practitioners, managers and consultants involved in an SMS implementation and/or on-going activities based on ISO/IEC 20000.

The pre-requisite for this qualification is any one of the APMG ISO/IEC 20000 Foundation, the BCS ISO/IEC 20000 Foundation or an ITIL® Foundation qualification (any version). The APMG ISO/IEC 20000 Foundation course is specifically designed as preparation for this Practitioner qualification.
ITIL® is a registered trade mark of Axelos Ltd

High-level Performance Definition of a Successful Practitioner Candidate

Candidates should understand and be able to apply and analyse the content of ISO/IEC 20000 within currently certified organizations or those wishing to implement an SMS in preparation for initial certification.
Specifically, candidates should be able to:
• Understand the purpose, use and application of the various parts of the standard
• Assist and advise organizations in the achievement of conformance to ISO/IEC 20000-1 and certification
• Understand, explain and advise on issues regarding applicability and scope definition
• Understand and explain the relationship between ISO/IEC 20000 and SM best practices and the related standards ISO 9001 and ISO/IEC 27001, and           how this can be used to support the achievement of certification to ISO/IEC 20000-
• Explain and apply the requirements of ISO/IEC 20000-1
• Explain the use of technology and tools to support the implementation and improvement of an SMS, the achievement of certification and the on- going demonstration of conformity to ISO/IEC 20000-1
• Advise and assist in ISO/IEC 20000 certification readiness assessments to evaluate an SMS against the requirements of ISO/IEC 20000-1
• Produce and assess a gap analysis supported by an improvement and implementation plan
• Understand, create, apply and evaluate a service management plan including the service management policy and objectives
• Understand, create, apply and evaluate processes, procedures, process-specific plans and process specific policies required by ISO/IEC 20000-1
• Assist, advise and assess organizations on the implementation of continual improvement processes
• Advise, prepare and analyze organizations for an ISO/IEC 20000-1 certification audit using the regulations of the APMG certification scheme

What is required as prerequisite for the course?
At least one of the following certificates:

  • ISO/IEC 20000 Foundation certificate.
  • BCS ISO/IEC 20000 Foundation certificate.
  • ITIL Foundation certificate.

Exam format:

  • Complex Multiple Choice
  •  4 questions per paper, 20 marks available per question
  •  40 marks required to pass (out of 80 available) – 50%
  •  Three hours duration
  •  Open book (a copy of Part 1 is permitted)

APMG exam vouchers for any APMG accredited course can be requested at any time after you have started your course.

When you’re ready to receive your exam voucher, simply contact info@1worldtraining.com

Exam voucher requests are typically processed within 1-2 business days. Students must request their exam voucher within the course access period which starts from the date of purchase.

Exams for APMG courses can only be taken online. APMG’s exams are managed through the ProctorU service. To take an exam via ProctorU, candidates will need to download the Guardian Browser. Installing this browser may require local administrator permission.

Exam Terms and Conditions

  • Exam vouchers are non-transferable and must be used for the certification requested at time of purchase.
  • Exam vouchers are only valid for the person purchasing the course and cannot be transferred.
  • All Accrediting Bodies will ask to see proof of identity, such as a passport or driving licence, before candidates are able to sit their exam.

Receiving your voucher: Exam vouchers for APMG accredited course can be requested at any time after you have started your course.

Voucher validity: APMG exam vouchers are valid for one year from the date of purchase. The exam must be booked within this period.

Extending exam voucher validity: APMG exam vouchers cannot be extended beyond the validity period shown on the voucher.

Rescheduling your exam: APMG allows candidates to reschedule their exam once with no additional cost. You must reschedule the exam at least 10 days before the original exam date. APMG charge an administration fee to reschedule an exam a second time.

Taking your exam: Exams for APMG courses can only be taken online. APMG’s exams are managed through the ProctorU service. To take an exam via ProctorU, candidates will need to download the Guardian Browser. Installing this browser may require local administrator permission.

You may also like