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ITIL®4 Practitioner: Service Request Management Live Online in English with Official PeopleCert Certification Exam 2 Attempts & Official Axelos Main Guide E-book Included. Course code: ITIL4SRM-L-2


Included in Purchase:

  • Live Online Training via Zoom meeting
  • Official Axelos e-book main guide for ITIL® 4 Service Request Management
  • Official Online Web Proctored ITIL® 4 Practitioner: Service Request Management PeopleCert / Axelos Exam Vouchers, 2 attempts (Take2) Included
  • 12 months validity for Official PeopleCert online exam voucher
  • 12 months access for e-learning videos
  • 1 World Training ITIL® 4Practitioner: Service Request Management
  • Student version of ITIL® 4 CDS Training Material Accredited Courseware by PeopleCert
  • 2 Official Axelos PDFs of Sample papers
  • Online Simulation of 2 Official Axelos Sample Papers
  • Access to trainer for any questions
  • Letter of Course Completion
  • 10 PDUs for attending Live Online Training
  • Free MyAxelos Subscription for 1 month from date of issue of PeopleCert Voucher, to claim your Digital Badge & other MyAxelos membership benefits.

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The ITIL 4 Practitioner: Service Request Management practice module is for IT professionals who want to support the agreed quality of service by handling all predefined, user-initiated service requests in an effective and user-friendly manner.

This module provides an understanding and application of the key concepts, principles, values and challenges of the Service Request Management practice.

This course will help you to:

  • Establish clear and structured patterns and methods of working
  • Reduce costs associated with request handling and fulfillment
  • Achieve realistic fulfillment expectations and higher resulting levels of user satisfaction
  • Fulfill SLAs with service consumers
  • Improve standing or reputation with the service consumer due to higher service quality and clear user expectations
  • Measure, assess, and develop the Incident Management practice capability in your organization by using the ITIL Maturity Model.


An ITIL 4 Foundation certification is a prerequisite for studying Service Request Management.

Examination Format:

  • 20 questions
  • Multiple choice
  • 13 out of 20 marks required to pass (65%)
  • 30 minutes
  • Closed book.

ITIL®4 Practitioner: Service Request Management Training is delivered in association with 1 World IT Solutions, ATO of PeopleCert Axelos Limited.
ITIL® is a registered trademark of Axelos Limited. All rights reserved.

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