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  4. ITIL® 4 Practitioner: Problem Management Live Online in English with Official PeopleCert Certification Exam 2 Attempts & Official Axelos Main Guide E-book Included. Course code: ITIL4PM-L-2
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ITIL® 4 Practitioner: Problem Management Live Online in English with Official PeopleCert Certification Exam 2 Attempts & Official Axelos Main Guide E-book Included. Course code: ITIL4PM-L-2

Original price was: US$3,398.00.Current price is: US$1,699.00.


Included in Purchase:

  • Live Online Training via Zoom meeting
  • Official Axelos e-book main guide for ITIL® 4 Practitioner: Problem Management
  • Official Online Web Proctored ITIL® 4 Practitioner: Problem Management PeopleCert / Axelos Exam Vouchers, 2 attempts (Take2) Included
  • 12 months validity for Official PeopleCert online exam voucher
  • 12 months access for e-learning videos
  • Student version of ITIL® 4 Practitioner: Problem Management Training Material Accredited Courseware by PeopleCert
  • 2 Official Axelos PDFs of Sample papers
  • Online Simulation of 2 Official Axelos Sample Papers
  • Access to trainer for any questions
  • Letter of Course Completion
  • 10 PDUs for attending Live Online Training
  • Free MyAxelos Subscription for 1 month from date of issue of PeopleCert Voucher, to claim your Digital Badge & other MyAxelos membership benefits.

 

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The ITIL 4 Practitioner: Problem Management Practice module is for IT professionals who want to reduce the likelihood and impact of incidents by identifying actual and potential causes of incidents and managing workarounds and known errors.

The individuals can demonstrate their understanding and application of the concepts covered in the ITIL 4 Problem Management practice at both strategic and operational levels maximizing value from this practice area.

ITIL 4 Practitioner: Problem Management enables professionals to efficiently

  • Increase reliability of IT services
  • Reduce losses and costs caused by IT service unavailability or degradation
  • Fulfill service quality targets
  • Reduce technical debt
  • Anticipate utilization of IT support resources
  • Measure, assess, and develop the Problem Management practice capability in their organization by using the ITIL Maturity Model

Prerequisites:

An ITIL 4 Foundation certification is a pre-requisite for studying Problem Management.

Examination format

  • 20 questions
  • Multiple choice
  • 13 out of 20 marks required to pass (65%)
  • 30 minutes
  • Closed book.

ITIL® 4 Practitioner: Problem Management Training is delivered in association with 1 World IT Solutions, ATO of PeopleCert Axelos Limited.
ITIL® is a registered trademark of Axelos Limited. All rights reserved.

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