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ITIL® 4 Specialist: Drive Stakeholder Value (DSV) Live Online in English with Official PeopleCert Certification Exam 2 Attempts & Official Axelos Main Guide E-book Included. Course code: ITIL4DSV-L-2

Original price was: US$4,598.00.Current price is: US$2,299.00.


Additional Discount Available For Group or Corporate Training

Included in your Purchase:

  • Live Online Training via Zoom meeting
  • Duration: 2 days
  • Official Axelos e-book main guide for ITIL® 4 Managing Professional: Drive Stakeholder Value (DSV)
  • Official Online Web Proctored ITIL® 4 Specialist: Drive Stakeholder Value (DSV) PeopleCert / Axelos Exam Vouchers, 2 attempts (Take2) Included
  • 12 months validity for Official PeopleCert online exam voucher
  • 12 months access for e-learning and e-book
  • 1 World Training ITIL® 4 Managing Professional: Drive Stakeholder Value (DSV) course is approved by PeopleCert Axelos, for structured content and user friendliness
  • Student version of ITIL® 4 Managing Professional: Drive Stakeholder Value (DSV) Training Material developed by 1 World Training, Accredited Courseware by PeopleCert
  • 2 Official Axelos PDFs of Sample Papers
  • Online Simulation of 2 Official Axelos sample Paper
  • Access to trainer for any questions
  • Letter of Course Completion
  • 16 PDUs for attending Live Online Training
  • Free MyAxelos Subscription for 1 month from date of issue of PeopleCert Voucher, to claim your Digital Badge & other MyAxelos membership benefits.

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Overview

This 2-day ITIL Specialist Drive Stakeholder Value course is one of the modules which go together to make up the Managing Professional stream of ITIL® 4. It looks at all the types of engagement and interaction which occur between a service provider and their customers, users, suppliers and partners. It also covers SLA design, multi-supplier management, communication, relationship management, CX and UX design, customer journey mapping, and more, all with the goal of increasing stakeholder satisfaction.

ITIL® 4 Foundation certification is a prerequisite, and the course is aimed at ITSM practitioners who are responsible for managing and integrating stakeholders, especially those concerned with the customer journey and experience, and fostering relationships with partners and suppliers.

 

Certification: On Passing Exam you become, ITIL® Specialist: Drive Stakeholder Value

ITIL® 4 Specialist: Drive Stakeholder Value (DSV) Training is delivered in association with 1 World IT Solutions, ATO of PeopleCert Axelos Limited.
ITIL® is a registered trademark of Axelos Limited. All rights reserved.

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