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ITIL® 4 Specialist: Drive Stakeholder Value (DSV) E-Learning in English, Self-Paced Training Videos with Official PeopleCert Certification Exam 2 Attempts & Official Axelos Main Guide E-book Included .

Original price was: US$1,590.00.Current price is: US$795.00.

Included in your Purchase:

  • Official Axelos e-book main guide for ITIL® 4 Managing Professional: Drive Stakeholder Value (DSV)
  • E-learning (Recorded Videos covering entire syllabus)
  • Official Online Web Proctored ITIL®4 Specialist: Drive Stakeholder Value (DSV) PeopleCert / Axelos Exam Vouchers, 2 attempts (Take2) Included
  • 12 months access for e-learning
  • 12 months validity for Official PeopleCert online exam voucher
  • 1 World Training ITIL® 4 Managing Professional: Drive Stakeholder Value (DSV) e-learning course is approved by PeopleCert Axelos, for structured content and user friendliness
  • Student version of ITIL® 4 Managing Professional: Drive Stakeholder Value (DSV) Training Material developed by 1 World Training, Accredited Courseware by PeopleCert
  • Average Course Completion Time: 7 days
  • 2 Official Axelos PDFs of Sample Papers
  • Online Simulation of 2 Official Axelos Sample Papers
  • Access to trainer for any questions
  • Letter of Course Completion
  • Mobile Friendly
  • 16 PDUs for Self-Paced E-learning
  • Free MyAxelos Subscription for 1 month from date of issue of PeopleCert Voucher, to claim your Digital Badge & other MyAxelos membership benefits.

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This specialist module is for IT professionals who are responsible for managing and interfacing with stakeholders, and fostering relationships to gain value realization. DSV is beneficial to those who design or manage customer journeys and experiences, and manage customer demands and expectations.

ITIL® 4 DSV will help you to:

  • Effectively manage key stakeholders
  • Build trusted relationships
  • Shape customer demand
  • Optimize user experience and customer experience
  • Embed effective design thinking.

This 2-day ITIL Specialist Drive Stakeholder Value course is one of the modules which go together to make up the Managing Professional stream of ITIL® 4. It looks at all the types of engagement and interaction which occur between a service provider and their customers, users, suppliers and partners. It also covers SLA design, multi-supplier management, communication, relationship management, CX and UX design, customer journey mapping, and more, all with the goal of increasing stakeholder satisfaction.

ITIL® 4 Foundation certification is a prerequisite, and the course is aimed at ITSM practitioners who are responsible for managing and integrating stakeholders, especially those concerned with the customer journey and experience, and fostering relationships with partners and suppliers.

New ITIL 4 Certification scheme released in 2023

New ITIL 4 Certification scheme released in 2023

Certification: On Passing Exam you become, ITIL® Specialist: Drive Stakeholder Value.

ITIL® 4 Specialist: Drive Stakeholder Value (DSV) Training is delivered in association with 1 World IT Solutions, ATO of PeopleCert Axelos Limited.
ITIL® is a registered trademark of Axelos Limited. All rights reserved.

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