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ITIL® 4 Practitioner: Service Desk Live Online in English with Official PeopleCert Certification Exam 2 Attempts & Official Axelos Main Guide E-book Included. Course code: ITIL4PSD-L-2

US$1,699.00


Included in Purchase:

  • Live Online Training via Zoom meeting
  • Official Axelos e-book main guide for ITIL® 4 Service Desk
  • Official Online Web Proctored ITIL® 4 Practitioner : Service Desk PeopleCert / Axelos Exam Vouchers, 2 attempts (Take2) Included
  • 12 months validity for Official PeopleCert online exam voucher
  • 12 months access for e-learning videos
  • Student version of ITIL® 4 Practitioner : Service DeskTraining Material, Accredited Courseware by PeopleCert
  • 2 Official Axelos PDFs of Sample papers
  • Online Simulation of 2 Official Axelos Sample Papers
  • Access to trainer for any questions
  • Letter of Course Completion
  • 10 PDUs for attending Live Online Training
  • Free MyAxelos Subscription for 1 month from date of issue of PeopleCert Voucher, to claim your Digital Badge & other MyAxelos membership benefits.

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The ITIL 4 Practitioner: Service Desk practice module is for IT professionals who want to prove and validate their skills in this specific practice area. The individuals can demonstrate their understanding and application of the concepts covered in the ITIL 4 Service Desk practice at both strategic and operational levels maximizing value from this practice area.  This includes an understanding of the Service Desk practice as the entry point and point of contact between the service provider and users.

This module helps to significantly influence user experience, customer experience, and the overall success of service relationships. This module helps to significantly influence user experience, customer experience, and the overall success of service relationships.

This course will help you to:

  • Define the key concepts, principles, values and challenges of the Service Desk
  • Capture demand for incident resolution and service requests
  • Establish and maintain communication channels and interfaces between the service provider and users
  • Enable effective, efficient, and convenient communications between the service provider and its users
  • Apply Service Desk metrics to improve performance
  • Measure, assess, and develop the Service Desk practice capability in your organisation by using the ITIL Maturity Model.

Prerequisites

An ITIL 4 Foundation certification is a prerequisite for studying Service Desk.

Examination Format:

  • 20 questions
  • Multiple choice
  • 13 out of 20 marks required to pass (65%)
  • 30 minutes
  • Closed book.

ITIL® 4 Practitioner: Service Desk Training is delivered in association with 1 World IT Solutions, ATO of PeopleCert Axelos Limited.
ITIL® is a registered trademark of Axelos Limited. All rights reserved.

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