Service management practices – part 3

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ITIL 4 Foundation Certification Training in English - Murali
Module 1E-learning videos-
Unit 1Introduction to the course 
Unit 2Key concepts of service management 
Unit 3The 4 dimensions of service management 
Unit 4The 7 guiding principles 
Unit 5The Service Value System (SVS) 
Unit 6Continual improvement in the SVS 
Unit 7Overview of practices and general management practices 
Unit 8Service management practices – part 1 
Unit 9Service management practices – part 2 
Unit 10Service management practices – part 3 
Unit 11Technical management practices 
Unit 12Incident management quiz 
Unit 13Problem management quiz 
Module 2Practice questions for exam preparation+
Unit 1Concepts of ITIL 
Unit 2The 4 dimensions of service management 
Unit 3General Management Practices 
Unit 4Service Desk 
Unit 5Technical management practices 
Module 3Study Material, Sample papers and Sample Exams+
Unit 1ITIL4 Foundation - Study material 
Unit 2ITIL® 4 Foundation Sample Paper 1 and Sample Exam 
Unit 3ITIL® 4 Foundation Sample Paper 2 and Sample Exam 
Unit 4ITIL 4 Sample Exam Simulation based on Exam Pattern Quiz Questions 
Unit 5Additional PeopleCert Mock Exams 
Module 4Miscellaneous+
Unit 1Useful Links 
Unit 2Letter of Course Attendance is Mandatory 
Unit 3PeopleCert Exam Voucher and eBook 
Unit 4E-Learning Course access and PeopleCert Exam Voucher extension 
Unit 5Reference 
Unit 6Special Offer 
Unit 7Directory of all courses offered by 1 World Training 
Unit 8Contact your Trainer 
Unit 9Course Evaluation Form 
Unit 10Survey Feedback Form: 
Unit 11Customer Complaint Form 
Module 5Free E-learning Introduction Videos for on ITIL Specialist and Strategist+
Unit 1Introduction to ITIL® 4 CDS Concepts and challenges 
Unit 2Introduction to ITIL® 4 DSV 
Unit 3Introduction to ITIL® 4 HVIT 
Unit 4Introduction to ITIL® 4 DPI 
Unit 5Introduction to ITIL® 4 DITS 
Unit 6Introduction to ITIL® 4 MPT 
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