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ITIL 4 Foundation Certification Training in English - Murali
| Module 1 | E-learning videos | - | |
|---|---|---|---|
| Unit 1 | Introduction to the course | ||
| Unit 2 | Key concepts of service management | ||
| Unit 3 | The 4 dimensions of service management | ||
| Unit 4 | The 7 guiding principles | ||
| Unit 5 | The Service Value System (SVS) | ||
| Unit 6 | Continual improvement in the SVS | ||
| Unit 7 | Overview of practices and general management practices | ||
| Unit 8 | Service management practices – part 1 | ||
| Unit 9 | Service management practices – part 2 | ||
| Unit 10 | Service management practices – part 3 | ||
| Unit 11 | Technical management practices | ||
| Unit 12 | Incident management quiz | ||
| Unit 13 | Problem management quiz | ||
| Module 2 | Practice questions for exam preparation | + | |
| Unit 1 | Concepts of ITIL | ||
| Unit 2 | The 4 dimensions of service management | ||
| Unit 3 | General Management Practices | ||
| Unit 4 | Service Desk | ||
| Unit 5 | Technical management practices | ||
| Module 3 | Study Material, Sample papers and Sample Exams | + | |
| Unit 1 | ITIL4 Foundation - Study material | ||
| Unit 2 | ITIL® 4 Foundation Sample Paper 1 and Sample Exam | ||
| Unit 3 | ITIL® 4 Foundation Sample Paper 2 and Sample Exam | ||
| Unit 4 | ITIL 4 Sample Exam Simulation based on Exam Pattern Quiz Questions | ||
| Unit 5 | Additional PeopleCert Mock Exams | ||
| Module 4 | Miscellaneous | + | |
| Unit 1 | Useful Links | ||
| Unit 2 | Letter of Course Attendance is Mandatory | ||
| Unit 3 | PeopleCert Exam Voucher and eBook | ||
| Unit 4 | E-Learning Course access and PeopleCert Exam Voucher extension | ||
| Unit 5 | Reference | ||
| Unit 6 | Special Offer | ||
| Unit 7 | Directory of all courses offered by 1 World Training | ||
| Unit 8 | Contact your Trainer | ||
| Unit 9 | Course Evaluation Form | ||
| Unit 10 | Survey Feedback Form: | ||
| Unit 11 | Customer Complaint Form | ||
| Module 5 | Free E-learning Introduction Videos for on ITIL Specialist and Strategist | + | |
| Unit 1 | Introduction to ITIL® 4 CDS Concepts and challenges | ||
| Unit 2 | Introduction to ITIL® 4 DSV | ||
| Unit 3 | Introduction to ITIL® 4 HVIT | ||
| Unit 4 | Introduction to ITIL® 4 DPI | ||
| Unit 5 | Introduction to ITIL® 4 DITS | ||
| Unit 6 | Introduction to ITIL® 4 MPT | ||
