Overview of practices and general management practices

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ITIL 4 Foundation Certification Training in English - Murali
Module 1 E-learning videos-
Unit 1 Introduction to the course  
Unit 2 Key concepts of service management  
Unit 3 The 4 dimensions of service management  
Unit 4 The 7 guiding principles  
Unit 5 The Service Value System (SVS)  
Unit 6 Continual improvement in the SVS  
Unit 7 Overview of practices and general management practices  
Unit 8 Service management practices – part 1  
Unit 9 Service management practices – part 2  
Unit 10 Service management practices – part 3  
Unit 11 Technical management practices  
Unit 12 Incident management quiz  
Unit 13 Problem management quiz  
Module 2 Practice questions for exam preparation+
Unit 1 Concepts of ITIL  
Unit 2 The 4 dimensions of service management  
Unit 3 General Management Practices  
Unit 4 Service Desk  
Unit 5 Technical management practices  
Module 3 Study Material, Sample papers and Sample Exams+
Unit 1 ITIL4 Foundation - Study material  
Unit 2 ITIL® 4 Foundation Sample Paper 1 and Sample Exam  
Unit 3 ITIL® 4 Foundation Sample Paper 2 and Sample Exam  
Unit 4 ITIL 4 Sample Exam Simulation based on Exam Pattern Quiz Questions  
Unit 5 Additional PeopleCert Mock Exams  
Module 4 Miscellaneous+
Unit 1 Useful Links  
Unit 2 Letter of Course Attendance is Mandatory  
Unit 3 PeopleCert Exam Voucher and eBook  
Unit 4 E-Learning Course access and PeopleCert Exam Voucher extension  
Unit 5 Reference  
Unit 6 Special Offer  
Unit 7 Directory of all courses offered by 1 World Training  
Unit 8 Contact your Trainer  
Unit 9 Course Evaluation Form  
Unit 10 Survey Feedback Form:  
Unit 11 Customer Complaint Form  
Module 5 Free E-learning Introduction Videos for on ITIL Specialist and Strategist+
Unit 1 Introduction to ITIL® 4 CDS Concepts and challenges  
Unit 2 Introduction to ITIL® 4 DSV  
Unit 3 Introduction to ITIL® 4 HVIT  
Unit 4 Introduction to ITIL® 4 DPI  
Unit 5 Introduction to ITIL® 4 DITS  
Unit 6 Introduction to ITIL® 4 MPT  
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