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APMG Int. ISO/IEC 20000 Practitioner v3.2
Module 1e-Learning Videos+
Unit 1Introduction 
Unit 2Introduction, Framework and Certification 
Unit 3The Service Management System 
Unit 4Portfolio, Relationships and Supply 
Unit 5Design, Resolution and Assurance 
Unit 6Performance Evaluation and Improvement 
Unit 7Applicability and Scope Definition 
Unit 8The Audit Process 
Unit 9Implementation Planning and Tools 
Unit 10Sample Paper 
Module 2Resources+
Unit 1Study Material 
Unit 2Standard Access and Support Guide 
Unit 3Practitioner Study Plan 
Unit 4APMG ISO 20000 Supplementary Reference Paper 
Unit 5About Practitioner Exam 
Unit 6Practitioner Exercise Booklet 
Module 3Scenario Booklet, Sample Paper and Exam Simulation+
Unit 1Practitioner Scenario Booklet and Sample Paper 
Unit 2Sample exam at APMG portal 
Module 4Miscellaneous-
Unit 1APMG Exam Voucher 
Unit 2Course Evaluation Form 
Unit 3Contact your Trainer 
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