Sample Paper and Rationale

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APMG Int. ISO/IEC 20000 Foundation v3.2
Module 1e-Learning Videos+
Unit 1Introduction 
Unit 2Background and Related Schemes 
Unit 3Scope, Usage, and Terms Definitions 
Unit 4Overall Service Management System 
Unit 5Processes for Operations of Service Management System 
Unit 6Certification, Applicability and Scope 
Unit 7Achieving and Maintaining ISO IEC 20000 
Unit 8Mock Exam and Review 
Unit 9Sample Paper 
Module 2Resources+
Unit 1Study Material 
Unit 2Standard Access and Support Guide 
Unit 3Foundation Study Plan 
Unit 4APMG ISO 20000 Supplementary Reference Paper 
Unit 5About Foundation Exam 
Unit 6Foundation Exercise booklet 
Module 3Sample Paper and Exam Simulation-
Unit 1Sample Paper and Rationale 
Module 4Miscellaneous+
Unit 1APMG Exam Voucher 
Unit 2Course Evaluation Form 
Unit 3Contact your Trainer 
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