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ITIL 4 Foundation Certification Training - Stuart Rance
Module 1E-learning videos+
Unit 11.1 ITIL 4 Foundation Training - Introduction 
Unit 21.2 Service Management Key Concepts 
Unit 31.3 Four Dimensions of Service Management 
Unit 41.4 7 ITIL Guiding Principles 
Unit 51.5 Service Value System (SVS) 
Unit 61.6 Continual Improvement 
Unit 71.7 ITIL 4 Practices Overview - Part 1 A 
Unit 81.8 ITIL 4 General Management Practices – Part 1 B 
Unit 91.9 Service Management Practices – Part 1 A 
Unit 101.10 Service Management Practices Continued – Part 1 B 
Unit 111.11 Service Management Practices – Part 2 – A 
Unit 121.12 Service Management Practices – Part 2 – B 
Unit 131.13 Technical Management Practices 
Unit 141.14 Mock Exams 
Module 2Study Material, Sample papers and Sample exams-
Unit 1Study material 
Unit 2ITIL 4 Foundation Sample paper 1 and Sample exam 
Unit 3ITIL 4 Foundation Sample paper 2 and Sample exam 
Module 3Miscellaneous+
Unit 1Useful links 
Unit 2Letter of Course Attendance is Mandatory 
Unit 3PeopleCert Exam Voucher and eBook 
Unit 4E-Learning Course access and PeopleCert Exam Voucher extension 
Unit 5References 
Unit 6Special Offer 
Unit 7Directory of all courses offered by 1 World Training 
Unit 8Contact your Trainer 
Unit 9Survey Feedback Form: 
Unit 10Customer Complaint Form 
Module 4Free E-learning Introduction Videos for on ITIL Specialist and Strategist+
Unit 1Introduction to ITIL 4 CDS Concepts and challenges 
Unit 2Introduction to ITIL 4 DSV 
Unit 3Introduction to ITIL 4 HVIT 
Unit 4Introduction to ITIL 4 DPI 
Unit 5Introduction to ITIL 4 DITS 
Unit 6Introduction to ITIL 4 MPT 
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